{"id":132122,"date":"2023-12-09T09:37:59","date_gmt":"2023-12-09T09:37:59","guid":{"rendered":"http:\/\/was.berklays.com\/services\/"},"modified":"2025-10-27T13:22:32","modified_gmt":"2025-10-27T13:22:32","slug":"services","status":"publish","type":"page","link":"http:\/\/was.berklays.com\/fr\/was\/services\/","title":{"rendered":"Support &amp; Services"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row unlock_row_content=\u00a0\u00bbyes\u00a0\u00bb row_height_percent=\u00a0\u00bb0&Prime; override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb3&Prime; top_padding=\u00a0\u00bb2&Prime; bottom_padding=\u00a0\u00bb2&Prime; back_image=\u00a0\u00bb2087&Prime; overlay_alpha=\u00a0\u00bb50&Prime; gutter_size=\u00a0\u00bb3&Prime; column_width_percent=\u00a0\u00bb100&Prime; shift_y=\u00a0\u00bb0&Prime; z_index=\u00a0\u00bb0&Prime; content_parallax=\u00a0\u00bb0&Prime; uncode_shortcode_id=\u00a0\u00bb129998&Prime; row_height_pixel=\u00a0\u00bb184&Prime;][vc_column column_width_percent=\u00a0\u00bb100&Prime; position_vertical=\u00a0\u00bbmiddle\u00a0\u00bb gutter_size=\u00a0\u00bb1&Prime; style=\u00a0\u00bbdark\u00a0\u00bb overlay_alpha=\u00a0\u00bb50&Prime; shift_x=\u00a0\u00bb0&Prime; shift_y=\u00a0\u00bb0&Prime; shift_y_down=\u00a0\u00bb0&Prime; z_index=\u00a0\u00bb0&Prime; medium_width=\u00a0\u00bb0&Prime; mobile_width=\u00a0\u00bb0&Prime; width=\u00a0\u00bb1\/1&Prime; uncode_shortcode_id=\u00a0\u00bb193271&Prime;][uncode_breadcrumbs el_class=\u00a0\u00bbbreadcrumbs-was\u00a0\u00bb][vc_custom_heading text_color=\u00a0\u00bbcolor-xsdn\u00a0\u00bb heading_semantic=\u00a0\u00bbh1&Prime; text_weight=\u00a0\u00bb800&Prime; uncode_shortcode_id=\u00a0\u00bb125049&Prime; text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]Services[\/vc_custom_heading][vc_column_text uncode_shortcode_id=\u00a0\u00bb424539&Prime;]La satisfaction client est notre premi\u00e8re priorit\u00e9. Afin d\u2019offrir le meilleur service possible chaque jour, nous nous engageons \u00e0 apporter notre expertise et notre approche proactive \u00e0 nos clients.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=\u00a0\u00bb0&Prime; override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb0&Prime; top_padding=\u00a0\u00bb0&Prime; bottom_padding=\u00a0\u00bb0&Prime; overlay_alpha=\u00a0\u00bb50&Prime; gutter_size=\u00a0\u00bb3&Prime; column_width_percent=\u00a0\u00bb100&Prime; shift_y=\u00a0\u00bb0&Prime; z_index=\u00a0\u00bb0&Prime; uncode_shortcode_id=\u00a0\u00bb196644&Prime; row_height_pixel=\u00a0\u00bb15&Prime;][vc_column width=\u00a0\u00bb1\/1&Prime;][\/vc_column][\/vc_row][vc_row unlock_row_content=\u00a0\u00bbyes\u00a0\u00bb row_height_percent=\u00a0\u00bb0&Prime; override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb3&Prime; top_padding=\u00a0\u00bb0&Prime; bottom_padding=\u00a0\u00bb0&Prime; back_image=\u00a0\u00bb2095&Prime; overlay_alpha=\u00a0\u00bb50&Prime; 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text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]Besoin de maintenance ou de pi\u00e8ces d\u00e9tach\u00e9es ?<br \/>Contactez nos experts d\u00e8s maintenant ![\/vc_column_text][vc_empty_space empty_h=\u00a0\u00bb2&Prime;][vc_button button_color=\u00a0\u00bbcolor-xsdn\u00a0\u00bb size=\u00a0\u00bbbtn-sm\u00a0\u00bb radius=\u00a0\u00bbbtn-round\u00a0\u00bb hover_fx=\u00a0\u00bboutlined\u00a0\u00bb outline=\u00a0\u00bbyes\u00a0\u00bb border_width=\u00a0\u00bb0&Prime; display=\u00a0\u00bbinline\u00a0\u00bb button_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb208287&Prime; el_id=\u00a0\u00bbbtn-outline-white\u00a0\u00bb link=\u00a0\u00bburl:https:\/\/was.berklays.com\/fr\/was\/contact\/|title:Contact|target:_blank|\u00a0\u00bb]CONTACTEZ NOUS[\/vc_button][\/vc_column][\/vc_row][vc_row row_height_percent=\u00a0\u00bb0&Prime; override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb0&Prime; top_padding=\u00a0\u00bb0&Prime; bottom_padding=\u00a0\u00bb0&Prime; 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overlay_alpha=\u00a0\u00bb50&Prime; shift_x=\u00a0\u00bb0&Prime; shift_y=\u00a0\u00bb0&Prime; shift_y_down=\u00a0\u00bb0&Prime; z_index=\u00a0\u00bb0&Prime; medium_width=\u00a0\u00bb0&Prime; mobile_width=\u00a0\u00bb0&Prime; width=\u00a0\u00bb1\/1&Prime; uncode_shortcode_id=\u00a0\u00bb162645&Prime;][vc_custom_heading text_color=\u00a0\u00bbcolor-xsdn\u00a0\u00bb text_weight=\u00a0\u00bb800&Prime; uncode_shortcode_id=\u00a0\u00bb246455&Prime; text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]ASSISTANCE \/ FORMATION[\/vc_custom_heading][vc_column_text text_color=\u00a0\u00bbcolor-xsdn\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb160566&Prime; text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]Besoin d\u2019assistance ?<br \/>L\u2019\u00e9quipe de support de HGH fournit une assistance technique r\u00e9active, \u00e0 distance ou directement sur votre site.<br \/>Notre personnel qualifi\u00e9 est l\u00e0 pour r\u00e9soudre rapidement vos probl\u00e8mes techniques et ajuster votre syst\u00e8me SPYNEL.<br \/>Contactez notre \u00e9quipe de support pour la surveillance de zones \u00e9tendues maintenant ![\/vc_column_text][vc_empty_space empty_h=\u00a0\u00bb2&Prime;][vc_button button_color=\u00a0\u00bbcolor-xsdn\u00a0\u00bb size=\u00a0\u00bbbtn-sm\u00a0\u00bb radius=\u00a0\u00bbbtn-round\u00a0\u00bb hover_fx=\u00a0\u00bboutlined\u00a0\u00bb outline=\u00a0\u00bbyes\u00a0\u00bb border_width=\u00a0\u00bb0&Prime; display=\u00a0\u00bbinline\u00a0\u00bb button_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb119697&Prime; el_id=\u00a0\u00bbbtn-outline-white\u00a0\u00bb link=\u00a0\u00bburl:mailto%3ASupportWAS%40hgh-infrared.com|target:_blank|\u00a0\u00bb]CONTACTEZ LE SUPPORT[\/vc_button][vc_button button_color=\u00a0\u00bbcolor-723477&Prime; size=\u00a0\u00bbbtn-sm\u00a0\u00bb radius=\u00a0\u00bbbtn-round\u00a0\u00bb hover_fx=\u00a0\u00bboutlined\u00a0\u00bb border_width=\u00a0\u00bb0&Prime; display=\u00a0\u00bbinline\u00a0\u00bb button_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb138998&Prime; link=\u00a0\u00bburl:https%3A%2F%2Fhgh-infrared.com%2Fwp-content%2Fuploads%2F2021%2F06%2FLeaflet_Spynel-Support-Services_LR.pdf|target:_blank|\u00a0\u00bb]T\u00e9l\u00e9charger la brochure[\/vc_button][\/vc_column][\/vc_row][vc_row row_height_percent=\u00a0\u00bb0&Prime; override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb0&Prime; top_padding=\u00a0\u00bb0&Prime; bottom_padding=\u00a0\u00bb0&Prime; overlay_alpha=\u00a0\u00bb50&Prime; gutter_size=\u00a0\u00bb3&Prime; column_width_percent=\u00a0\u00bb100&Prime; shift_y=\u00a0\u00bb0&Prime; z_index=\u00a0\u00bb0&Prime; uncode_shortcode_id=\u00a0\u00bb196644&Prime; row_height_pixel=\u00a0\u00bb15&Prime;][vc_column width=\u00a0\u00bb1\/1&Prime;][\/vc_column][\/vc_row][vc_row unlock_row_content=\u00a0\u00bbyes\u00a0\u00bb row_height_percent=\u00a0\u00bb0&Prime; override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb0&Prime; top_padding=\u00a0\u00bb0&Prime; bottom_padding=\u00a0\u00bb0&Prime; overlay_alpha=\u00a0\u00bb50&Prime; equal_height=\u00a0\u00bbyes\u00a0\u00bb gutter_size=\u00a0\u00bb2&Prime; column_width_percent=\u00a0\u00bb100&Prime; shift_y=\u00a0\u00bb0&Prime; z_index=\u00a0\u00bb0&Prime; content_parallax=\u00a0\u00bb0&Prime; uncode_shortcode_id=\u00a0\u00bb415710&Prime; row_height_pixel=\u00a0\u00bb300&Prime; css=\u00a0\u00bb.vc_custom_1760973261073{margin-bottom: 18px !important;}\u00a0\u00bb][vc_column column_width_percent=\u00a0\u00bb100&Prime; position_vertical=\u00a0\u00bbmiddle\u00a0\u00bb gutter_size=\u00a0\u00bb1&Prime; override_padding=\u00a0\u00bbyes\u00a0\u00bb column_padding=\u00a0\u00bb3&Prime; back_image=\u00a0\u00bb132131&Prime; overlay_alpha=\u00a0\u00bb50&Prime; shift_x=\u00a0\u00bb0&Prime; shift_y=\u00a0\u00bb0&Prime; shift_y_down=\u00a0\u00bb0&Prime; z_index=\u00a0\u00bb0&Prime; medium_width=\u00a0\u00bb0&Prime; mobile_width=\u00a0\u00bb0&Prime; width=\u00a0\u00bb1\/2&Prime; uncode_shortcode_id=\u00a0\u00bb923098&Prime;][vc_custom_heading text_color=\u00a0\u00bbcolor-xsdn\u00a0\u00bb text_weight=\u00a0\u00bb800&Prime; uncode_shortcode_id=\u00a0\u00bb857038&Prime; text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]MISES A JOUR DES LOGICIELS[\/vc_custom_heading][vc_column_text text_color=\u00a0\u00bbcolor-xsdn\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb126219&Prime; text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]Vous souhaitez mettre \u00e0 jour votre logiciel ou ajouter des options \u00e0 votre logiciel Cyclope ?<br \/>Contactez notre support d\u00e8s maintenant ![\/vc_column_text][vc_empty_space empty_h=\u00a0\u00bb2&Prime;][vc_button button_color=\u00a0\u00bbcolor-xsdn\u00a0\u00bb size=\u00a0\u00bbbtn-sm\u00a0\u00bb radius=\u00a0\u00bbbtn-round\u00a0\u00bb hover_fx=\u00a0\u00bboutlined\u00a0\u00bb outline=\u00a0\u00bbyes\u00a0\u00bb border_width=\u00a0\u00bb0&Prime; display=\u00a0\u00bbinline\u00a0\u00bb button_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb156174&Prime; el_id=\u00a0\u00bbbtn-outline-white\u00a0\u00bb link=\u00a0\u00bburl:https:\/\/was.berklays.com\/fr\/was\/contact\/|target:_blank|\u00a0\u00bb]CONTACTEZ NOUS[\/vc_button][vc_button button_color=\u00a0\u00bbcolor-723477&Prime; size=\u00a0\u00bbbtn-sm\u00a0\u00bb radius=\u00a0\u00bbbtn-round\u00a0\u00bb hover_fx=\u00a0\u00bboutlined\u00a0\u00bb border_width=\u00a0\u00bb0&Prime; display=\u00a0\u00bbinline\u00a0\u00bb button_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb145571&Prime; link=\u00a0\u00bburl:http%3A%2F%2Fwas.berklays.com%2Ffr%2Fproduct%2Fcyclope%2F|title:Cyclope|target:_blank|\u00a0\u00bb]LOGICIEL CYCLOPE[\/vc_button][\/vc_column][vc_column column_width_percent=\u00a0\u00bb100&Prime; position_vertical=\u00a0\u00bbmiddle\u00a0\u00bb gutter_size=\u00a0\u00bb1&Prime; override_padding=\u00a0\u00bbyes\u00a0\u00bb column_padding=\u00a0\u00bb3&Prime; back_color=\u00a0\u00bbcolor-jevc\u00a0\u00bb back_image=\u00a0\u00bb132195&Prime; overlay_alpha=\u00a0\u00bb50&Prime; shift_x=\u00a0\u00bb0&Prime; shift_y=\u00a0\u00bb0&Prime; shift_y_down=\u00a0\u00bb0&Prime; z_index=\u00a0\u00bb0&Prime; medium_width=\u00a0\u00bb0&Prime; mobile_width=\u00a0\u00bb0&Prime; width=\u00a0\u00bb1\/2&Prime; uncode_shortcode_id=\u00a0\u00bb461158&Prime; back_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb][vc_custom_heading text_color=\u00a0\u00bbcolor-xsdn\u00a0\u00bb text_weight=\u00a0\u00bb800&Prime; uncode_shortcode_id=\u00a0\u00bb567146&Prime; text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]EXTENSION DE GARANTIE[\/vc_custom_heading][vc_column_text text_color=\u00a0\u00bbcolor-xsdn\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb140640&Prime; text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]Besoin d\u2019\u00e9tendre la garantie sur l\u2019un de vos SPYNEL ou sur l\u2019ensemble de votre flotte ?<br \/>N\u2019h\u00e9sitez pas \u00e0 nous contacter ![\/vc_column_text][vc_empty_space empty_h=\u00a0\u00bb2&Prime;][vc_button button_color=\u00a0\u00bbcolor-xsdn\u00a0\u00bb size=\u00a0\u00bbbtn-sm\u00a0\u00bb radius=\u00a0\u00bbbtn-round\u00a0\u00bb hover_fx=\u00a0\u00bboutlined\u00a0\u00bb outline=\u00a0\u00bbyes\u00a0\u00bb border_width=\u00a0\u00bb0&Prime; 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